Client
National multichannel retailer
Sector
Retail and Consumer
Engagement
Cloud platform engineering, integration and SRE enablement
The challenge
What the client needed
Rapid channel growth had outpaced the legacy commerce stack, driving checkout instability and seasonal risk.
Our approach
How we worked
- Re-architected key commerce services around high-traffic customer journeys.
- Introduced SLOs and automated reliability controls in CI/CD pipelines.
- Modernised integration contracts between ecommerce, stock and fulfilment systems.
- Established a joint business-technology release readiness cadence.
Outcomes
Measured results
All details are anonymised in line with our standard confidentiality terms.
- Checkout availability improved to 99.96 percent during peak campaigns.
- Deployment frequency increased 4x with lower rollback rate.
- Platform unit cost per order reduced by 27 percent.
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